How We Deliver

Practical advice and tools you'll use - not just more to read

The Evolution of Research: Less Reading, More Action

IT research frequently means you read a series of research articles and reports to learn about a given topic or vendor.

At Info-Tech, we are transforming IT research so you can thrive in the face of increasing demands and dwindling resources.

The result? Research built to work the way you do – focused on a specific task, not a general topic. Our Solution Sets cover each IT challenge from start-to-finish with tools, policies and templates that help you get things done.

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Examples of Solution Sets

We take your specific challenges and provide the tools to solve them, step by step:

Make the Case for IP
Telephony

Your Challenge:

  • Organizations must explore IPT solutions as legacy PBX equipment expires and support options disappear.
  • Building a compelling IPT business case on the numbers alone is difficult - communicating soft benefits is essential.

The Solution:

This solution set helps determine the suitability of the technology and build the business case for an IPT upgrade.

Get the Solution Set Overview: Download Storyboard

Decide if I should Upgrade my E-Mail Platform

Your Challenge:

  • E-mail vendors release more upgrades than are actually required, which creates pressure to upgrade twice as frequently.
  • Decisions to upgrade are often complicated by new features, major infrastructure changes, and new deployment options.

The Solution:

This solution set helps organizations understand new features, infrastructure requirements, and changes in delivery methods to assess upgrading.

Get the Solution Set Overview: Download Storyboard

Attack Help Desk Growth

Your Challenge:

  • Help desk operations are straining or failing to meet business needs.
  • Changing established help desk operations is harder on IT staff and end users than starting from scratch.

The Solution:

This solution set will help you mature your help desk processes and revive a failing help desk.

Get the Solution Set Overview: Download Storyboard

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See first-hand how our practical tools and advice can help.

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